Privacy Policy

This Privacy Policy explains how Pullman Reef Hotel Casino collects, uses, stores and protects information when you visit our website, contact us, make a booking or use related services. It covers personal details you provide, information recorded when you use our digital services, and transaction details connected with bookings or payments. We use this information to provide requested services, manage accounts and meet applicable obligations. This policy also explains your choices about cookies and your rights to request access to, correction of or deletion of personal information. Please read it together with any service-specific terms presented when you make a booking.

Information We Collect

We may collect personal information you provide, such as your name, email address, telephone number, postal address, account details and information submitted in a booking or enquiry. Payment information may be handled by payment service providers when you make a transaction.

Technical information may include your IP address, device and browser details, approximate location, pages viewed and the date and time of access. Transactional information may include booking details, payment status and service history. We collect information that is relevant to providing or administering the service you use.

How We Use Information

We use personal information to manage bookings and accounts, respond to enquiries, provide requested services, process transactions and send service-related messages. We may also use it to maintain website functionality, understand service usage, protect our services and meet legal or regulatory requirements.

Where we rely on your consent for a particular use, you can withdraw that consent. Withdrawing consent does not affect processing already carried out or information we need to retain for legal reasons.

Cookies and Website Technologies

Our website may use cookies and similar technologies to support essential functions, remember preferences and understand how pages are used. Some cookies are necessary for the website to operate. Other cookies may depend on your settings or consent.

You can manage cookies through your browser settings. Blocking some cookies may affect website features or the way pages function. Your browser may also provide controls for clearing stored cookies and site data.

Data Protection and Sharing

We take reasonable steps to protect personal information from unauthorised access, loss, misuse or alteration. Access to information is limited to purposes connected with providing services and managing our operations. No method of online storage or transmission can be guaranteed to be completely secure.

We may share relevant information with service providers that support functions such as bookings, payment processing, website hosting, customer support or technical maintenance. These providers may use information only as needed to deliver their services to us. Information may also be disclosed where required by law, or to protect rights and safety. We do not describe this sharing as a sale of personal information.

Your Privacy Choices

You may request access to personal information we hold about you, ask us to correct inaccurate details, or request deletion where applicable. We may need to confirm your identity before responding. Some information may need to be retained to meet legal, accounting or service obligations.

To make a privacy request, contact us using the contact details provided on our website. We will handle requests in line with applicable privacy requirements. If you believe information we hold is inaccurate, please include the details you want reviewed.

Policy Updates

We may update this Privacy Policy when our services, practices or applicable requirements change. The revised version will be posted on this page with an updated effective date where provided. Please review this page periodically for changes.