Pullman Reef Hotel Casino Terms and Conditions
We operate Pullman Reef Hotel Casino and provide access to our gaming and account services. This page sets out the rules that govern use of the platform and the relationship between us and users. It explains account duties, eligibility, acceptable use, bonus and promotion principles, payments, dispute handling and how terms are updated. Read these terms before registering or using any feature. By creating an account or placing wagers you accept these conditions and agree to comply with any limits, verification checks and responsible gaming measures we set out below.
Account responsibilities
Keep login details secure. You are responsible for all activity under your account. Notify us immediately of unauthorised access. We may suspend or close accounts for suspected fraud, chargebacks, misuse or breaches of these terms. Account name and personal details must be accurate and kept current. Multiple accounts by the same person are not permitted unless explicitly authorised.
Eligibility requirements
Accounts are available to persons who meet local legal age and residency rules. You must be at least 18 years old and legally permitted to gamble in your jurisdiction. Restricted or excluded persons, including those on self-exclusion lists, are not eligible. Provide any identity or address verification requested to confirm eligibility.
Acceptable use of the service
Use the site lawfully and only for personal, non-commercial play. Do not attempt to manipulate games, exploit software, or use automated play tools. Abusive language, harassment of staff or other users, and attempts to bypass security will result in sanctions. Respect session limits and any time-outs imposed for responsible gaming.
Bonus and promotion rules
General principles
Promotions are subject to specific terms and eligibility. Bonuses are non-transferable and may carry wagering or play-through requirements. We reserve the right to modify, suspend or withdraw offers and to exclude accounts suspected of bonus abuse. Bonus credit is for play only and will be removed if terms are breached.
Deposits and withdrawals
Accepted payment methods include card, POLi, PayID and other regionally supported options. Minimum deposit amounts apply and will be shown at payment. Withdrawals require identity verification and must be made to accounts or instruments in your name. Processing times vary by method; further details appear in your account banking section. We do not disclose internal fraud or payout procedures.
Dispute handling
Report disputes through the support channels in your account. Provide relevant details and documentation. We will acknowledge receipt and investigate. Outcome decisions are based on transaction records and applicable terms. If unresolved, you may be directed to an independent dispute resolution body where available and appropriate.
Updates to the terms
We may update these terms from time to time. Material changes will be notified via your account or email. Continued use after notification constitutes acceptance of the updated terms. Check the terms regularly to ensure compliance. If you do not accept a change, close your account following the account closure process in your settings.