Player Protection

We take safe play seriously and provide clear tools and guidance so every customer can manage their activity. Pullman Reef Hotel Casino Responsible Gambling reflects our commitment to protecting customers from harm while keeping play recreational. We make limits simple to set, explain how to recognise risky behaviour, and offer clear steps for taking breaks or self-excluding. This page lists our player protection principles, the controls available in account settings and on-site, guidance for staying in control, and direct links to professional support services for anyone who needs help.

Player Protection Principles

Protecting people comes first. We promote informed decisions, age verification, and straightforward options to limit access. Supportive staff and visible information help customers act early if play becomes a problem.

Tools to Manage Gambling Activity

Deposit and Loss Limits

Set daily, weekly or monthly deposit limits in your account. Loss limits can be applied to restrict the amount exposed to wagering. Limits are adjustable but changes may include a delay to prevent impulsive reversal.

Time Limits and Cooling-Off

Use session timers and daily play limits to control time on site. Cooling-off periods let you block access for a set time - hours, days or weeks - to reset behaviour without closing your account permanently.

Self-Exclusion

Self-exclusion allows temporary or permanent exclusion from our services and venues. Requests are respected promptly and we provide clear instructions on how to apply and what it means for account access and marketing communications.

Recognising Signs of Problematic Behaviour

Watch for common indicators: chasing losses, changes in mood or sleep, borrowing to play, neglecting responsibilities, or hiding activity. Early detection helps stop escalation - talk to staff or use limit tools as soon as concerns arise.

Guidance for Staying in Control

Create a budget for entertainment and treat gambling as a cost for leisure rather than income. Use limits, set alarms for session time, avoid playing when stressed or under the influence, and keep accounts and payment methods separate from daily finances.

Access to Professional Help and Support Organisations

If you need expert support, contact Gambling Help Queensland for local assistance, Lifeline for immediate crisis support, or the national Gambling Help line for counselling and referral. We can also supply information on how to contact these services and provide time-out or exclusion on request.

Contact and Next Steps

To set limits, request self-exclusion, or get more information, contact customer support or visit your account settings. If you or someone you know needs urgent assistance, reach out to the listed professional services without delay.