Need help with a hotel booking, an Accor account or a question about visiting the casino? Our team can assist with account-related issues, technical concerns on the booking site and general feedback. Send your enquiry to the relevant email address below, or call during support hours. For questions about games or facilities, staff can also help when you visit the venue in Cairns. Please include your booking reference if your question relates to an existing stay.
| Department | Contact |
|---|---|
| Customer support email for booking and account questions | [email protected] |
| General enquiries email for hotel and casino information | [email protected] |
| Affiliate enquiries email for partnership questions | [email protected] |
| Account and technical support | [email protected] |
| Hotel booking enquiries | [email protected] |
| Phone number for Australian enquiries | +61 3 9127 6483 |
| Email support working hours | Mon-Fri, 09:00-18:00 AEST |
Email Support
Email is the preferred contact method for detailed requests, account-related issues or any matter requiring explanations or documents. Please include a clear subject line and up-to-date contact details so we can process your enquiry without delay. Attach relevant documents and state a preferred contact time to help us respond quickly.
Submit your enquiry
Response Time
We aim to respond to support requests quickly. Most enquiries are answered within one business day. Simple booking or account questions are handled fast; complex cases such as identity checks or transaction investigations may take longer depending on their nature and required verification. If you need an urgent reply, flag your message and we’ll prioritise it where possible.
Feedback
Tell us what you think - send feedback, suggestions or ideas to improve the site. We carefully review every message and use your input to refine features, fix issues and improve the service and user experience. Quick notes, screenshots or feature requests are all welcome - thanks for helping us make the site better for everyone.